Return and refund policy

Thank you for shopping at Althouraya. We appreciate the fact that you want to buy the things we build. We also want to make sure you have a rewarding experience as you explore, rate, and purchase our products
As with any shopping experience, there are terms and conditions that apply to transactions at Althouraya. We will be as brief as our attorneys allow. The main thing you should remember is that by placing an order or making a purchase on Thuraya, you agree to the terms below as well as Thuraya’s privacy policy.
If there is something wrong with the product you purchased, or if you are not satisfied with it, you must () issue a refund and return your item.


We at Althouraya are committed to serving our customers with the best products. Every product you choose is carefully inspected, checked for defects and packaged with the utmost care. We do this to make sure you fall in love with our products
Unfortunately, there are times when your chosen product(s) may not be in stock, or we may encounter some issues with our inventory and quality inspection. In such cases, we may have to cancel your order. You will be notified in advance so that you do not worry unnecessarily about your order. If you purchased via online payment (not cash on delivery), your money will be refunded once our team confirms your order
We conduct a thorough quality check before processing your ordered item. We take utmost care while packing the product. Meanwhile, we ensure the packing is good so that the items will not be damaged during transportation. Please note that Thuraya is not responsible for damage to items during transportation or transportation.
We will review the returned product once we receive it, and if it follows the instructions above, we will proceed to issue a refund for your purchase. Your refund may take a few days to process but you will be notified when you receive your money.


Althouraya is not responsible for return shipping costs. All shipping must be paid by the customer, even if the product has free shipping in the first place, the customer must pay for the shipping in return.

Your approval

By using our Platform, registering an account, or making a purchase, you hereby consent to our Returns and Refunds Policy and agree to its

Changes to our returns and refunds policy

Should we update, amend or make any changes to this document so that it accurately reflects our service and policies? Unless otherwise required by law, such changes will be prominently posted here. Thereafter, if you continue to use the Service, you will be bound by the updated Return and Refund Policy. If you do not want to agree to this or any updated returns and refunds policy, you can delete your account.

Contact us

If, for any reason, you are not completely satisfied with any item or service we provide, please feel free to contact us and we will discuss any issues you have with our product.

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